First and foremost, we treat people the way we would want to be treated. This applies to our clients and their families, our CAREGivers, and our staff. We only hire CAREGivers that we would want to take care of our own family members. By focusing solely on non-medical care, we have a better opportunity to seek CAREGivers with the quality of character we demand.
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Standards of Care
We set a high priority on the following three principles of quality care.
We recognize that situations requiring home assistance are often very sudden and urgent in their development. An early discharge from the hospital, a sudden illness, increased frequency of falls, are examples of situations requiring immediate attention. We are on-call 24 hours a day for emergencies. We maintain adequate staff to respond to urgent needs. Most importantly, we work harder than anyone to meet your short notice situations.
Care requirements, health conditions, and family demands are all factors that will influence the need and schedule of care. We let our clients and their families determine the appropriate amount of care and the care schedule. As these needs change, we are happy to adjust the schedule accordingly. Clients are always able to discontinue service at any time with a 24-hour notice. We accommodate your needs, not the other way around.
We devote a lot of energy to matching the right CAREGiver with each client. We strive to ensure compatibility and we work hard to provide as much continuity as possible. We would not want a steady parade of new CAREGivers taking care of us with each shift change, and we know neither would you.
The History of Home Instead Senior Care
Paul and Lori Hogan founded Home Instead, Inc. and began serving seniors in Omaha, Nebraska as Home Instead Senior Care in 1994. It was Paul Hogan’s own family experience caring for his grandmother for 12 years that made him realize the need for non-medical eldercare and companionship services to help seniors live independently at home.
In June 1995, the company began franchising. By 1998, the Home Instead Senior Care network had grown to 99 franchises and was recognized by Entrepreneur magazine as one of the 100 fastest growing franchise companies in the United States.
In 2000, Home Instead Senior Care began international development with the opening of a Master Franchise in Osaka, Japan. Today, the Home Instead Senior Care franchise network is the world’s trusted non-medical source of companionship and home care for seniors, with more than 1000 offices in the United States, Canada, Japan, Portugal, Australia, Ireland, the United Kingdom, Spain, New Zealand, Taiwan, Switzerland and Germany.
In 2003, the Home Instead Senior Care Foundation was created to further the philanthropic mission of franchisees. The Foundation’s focus and objective is to provide financial assistance to non-profit organizations specializing in projects and programming that improve the quality of life for seniors. To learn more, visit The Home Instead Senior Care Foundation website.
In 2007, Paul Hogan was recognized as the International Franchise Association’s Entrepreneur of the Year. This most prestigious honor has been bestowed on past recipients including J. Willard Marriott of Marriott Corp., Frederick A. DeLuca, CFE of Subway Restaurants, and Russell Umphenour of RTM Restaurant Group.
Today, the Home Instead Senior Care franchise offices employ nearly 50,000 trained CAREGivers who provide millions of hours of elder care services annually through more than 60 home care activities that include companionship, meal preparation, medication reminders, light housekeeping, errands and shopping.
Dependability, quality of care and accountability have earned Home Instead Senior Care a deep level of trust with clients, their family members and friends, and thousands of home health care, assisted living, medical and social elder care organizations throughout the world.
The Home Instead Senior Care network’s mission is a passion to be the world’s trusted source of companionship and home care for seniors.